Welcome
to the Warrior Service Center! We get a lot of questions everyday, and
they are all equally important and relevant· after all, you are our
valued customers. Below is a list of common questions that we receive.
If your question is not answered here, please feel free to contact our
dedicated customer service team at customerservice@warriorlacrosse.com.
1. My equipment broke. What should I do? Can I send it back to you?
2. Where can I buy a certain product? How much does it cost?
3. I want to be a Warrior dealer.
4. You should make a new product or change an existing one.
5. Send me something for free!
6. How do I know what size to buy?
7. Which kind of mesh should I use?
8. Do you sell directly to customers or do I need to go to a store?
9. Why is aluminum not under warranty?
10. Do you make equipment in extra large?
11. My product is backordered. When will I get it?
12. Where can I download assembly instructions for my Backstop (PDF)?
13. Where can I download assembly instructions for my Backyard Goal (PDF)?
14. Where can I download setup instructions for the Rebounder Wall (PDF)?
1. MY EQUIPMENT BROKE. WHAT SHOULD I DO? CAN I SEND IT BACK TO YOU?
Our Warranty Information is listed below. Review our warranty policy to see if your Warrior product is eligible for replacement.
Warrior Warranty
- Warrior stands behind its heads and handles under stress of normal use for six
months from the original date of purchase.
- Proof
of purchase is required for each return. Proof of purchase can be a
receipt, cancelled check, credit card or bank statement, or anything
else that clearly indicates the date of purchase. In addition, the
purchase must be made through an authorized Warrior dealer.
- Warrior
does not warranty products that are given as part of a promotion (i.e.
free stick for attending a camp). In addition, Aluminum handles are not
under warranty.
- The
warranty on apparel, bags, and protective equipment is 30 (thirty) days
from the original purchase date. Accessories carry no warranty (i.e.
ministicks, pocket pounders, nets, etc.).
- No returns will be accepted without a Return Authorization Number (see below).
Warrior Titanium Limited Warranty
- If
defective due to bending or breaking, a replacement will be made for
attack and goalie length handles, within a period of 6 (six) months
from date of purchase. The limited warranty is calculated from proof of
purchase date to the date damaged shaft is received at Warrior prepaid.
This warranty does not cover denting. Replacement handles will carry
the duration of the warranty from the original purchase date, not from
the replacement date. Titanium defense handles are not covered under
this policy.
To Make a Return
- Please click
here to see if your product falls under
our warranty (pdf file)
- Fill
this Return Authorization form online.
- Once
we receive your return authorization request,
we will evaluate your request.
- If it meets
the requirement of our policy we will then send
you a return authorization number - RA number within
5 business days.
- Please note:
You MUST have a return authorization ( RA
number) before sending the defective product.
- Once you
have the RA number please follow the proper
steps and procedures below.
1) Write the return
authorization number on the proof of purchase
and place it inside the box with the product.
2) Send it
to:
Warrior
Lacrosse
32125
Hollingsworth
Warren
MI 48092
Attn:
Return
RA-(-------------)
- If there are any problems with your request
we at Warrior Lacrosse will call or send you an email.
- If you are having problems filling out the return
authorization form, please feel free to call Warrior
Lacrosse customer service at 800-968-7845.
- Be sure to clearly print the return authorization number on the outside of the package.
- When
returning heads make sure all heads are Unstrung.
Thank you for supporting Warrior Lacrosse
and good luck this season.
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2. WHERE CAN I BUY A CERTAIN PRODUCT? HOW MUCH DOES IT COST?
Thank
you for contacting Warrior Lacrosse. Utilizing the Dealer Locator
(found on the bottom navigation of our website), contact your local
authorized Warrior retailer to check on availability and pricing. You
might also run an internet search for ãlacrosseä and research online
retailers. Thank you for supporting Warrior and good luck this season.
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3. I WANT TO BE A WARRIOR DEALER.
Please indicate the following information to the best of your ability, and fax it to
(586) 978-7744 Attn: "Prospective Warrior Dealer". You can also send an e-mail to customerservice@warriorlacrosse.com.
- Store Name
- Contact Name
- Street Address
- City, State, Zip
- Telephone
- Fax
- E-Mail
- Do you currently offer lacrosse equipment? If yes, which brand(s)?
- Do you carry other athletic equipment or apparel?
- Do you have a store front?
Your
information will be kept confidential and evaluated as soon as
possible. Thank you for supporting Warrior and good luck this season.
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4. YOU SHOULD MAKE A NEW PRODUCT OR CHANGE AN EXISTING ONE.
Information
from players like you is the basis of our product development and the
key to constantly pushing the limits of design and performance. Please
email your ideas to customerservice@warriorlacrosse.com or fax to (586) 978-7744 (attn: New Product Idea).
Your opinion is how we know what needs improvement, what we are
missing, and what will lead you to be the next game-breaker. Because
corner ripping, ankle-breaking, bone-crushing hits, ridiculous
takeaways, ground ball vacuums, and walls in the cage is what we're all
about. Your ideas will be closely considered and we will contact you if
more information is needed. Thank you for supporting Warrior and please
give us further input in the future. Good luck this season.
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5. SEND ME SOMETHING FOR FREE!
While
we wish that every request like yours could be rewarded with a Helix or
Razer Pro, an Amonte, Superflys, etc., it would be unfair to the
competition if everybody could have the Warrior advantage for free!
There wouldn't be any corner ripping, ankle-breaking, bone-crushing
hits, ridiculous takeaways, ground ball vacuums, and walls in the cage
because the competition would become too fierce! So to make sure you
stay ahead of the game, get to the nearest Warrior dealer and score
yourself the Warrior advantage. Thank you for supporting Warrior and
please give us further feedback in the future.
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6. HOW DO I KNOW WHAT SIZE TO BUY?
Your
best bet is to visit a local retailer and try on the specific product
to determine what fits you best. There are too many variations in
players to say exactly what should fit. A serviceable breakdown is:
Large for high school, Medium for middle school, Small for elementary
school, and Extra Small for somebody really tiny. Thank you for
supporting Warrior and good luck this season.
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7. WHICH KIND OF MESH SHOULD I USE?
Soft Mesh
- Pro: No time necessary for breaking in. Very good feel and hold. Easily adjustable even after breaking in.
- Con: Can "bag out." Slower release and shot speed. Doesn't stand up well to weather.
- Typical Age: beginners, youth players
Players Pocket (a.k.a. Hard Mesh)
- Pro:
Extremely consistent. Quicker release and shot than soft mesh. Good
feel and hold. Stands up to weather better than soft mesh.
- Con: Need to break in. If not properly cared for after getting wet or dirty, it will shrink up and could become unusable.
- Typical Age: Middle school (intermediate) and above
Six Diamond Mesh
- Pro: Feel and hold comparable to traditional. Quick release. Stands up to weather very well.
- Con: Takes time to break in. Doesn't throw as consistently as soft or hard mesh.
- Typical Age: Middle school (intermediate) and above
Thank you for supporting Warrior and good luck this season.
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8. DO YOU SELL DIRECTLY TO CUSTOMERS OR DO I NEED TO GO TO A STORE?
Warrior
is an equipment and apparel manufacturer. Accordingly, we produce the
products and get them to retailers all over the country and world for
sale to individuals like you. This allows for better access and
customer service for consumers.
Please visit our website at www.warriorlacrosse.com. Utilizing the Dealer Locator, contact your local authorized Warrior retailer:
- to see if they offer online purchasing
- to check on availability
- to check on pricing
- to inquire as to "drop-ship" or "direct-ship" capabilities
You
might also run an internet search for ãlacrosseä and visit online
retailers. Thank you for supporting Warrior and good luck this season.
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9. WHY IS ALUMINUM NOT UNDER WARRANTY?
We
understand your plight, this happens to lacrosse players and parents
everywhere, and we hope the following information will help and give
you some insight into why our warranty does not cover Aluminum 2000
handles.
Aluminum is sold as the standard handle on complete sticks by all lacrosse manufacturers for two reasons:
(1) it is the most inexpensive metal alloy to make handles out of,
keeping the price of a complete stick more reasonable; and (2) complete
sticks are usually purchased by players that are young or play at a
relatively low-impact skill level. Aluminum handles are NOT meant to
stand up to the wear and tear of lacrosse from early-high school on
(this is an approximation and varies from player to player).
Across the board, all lacrosse manufacturers' aluminum handles are
extremely susceptible to breakage and denting (ESPECIALLY defensive
shafts) because they are intended more for training purposes or
beginners than high-impact play.
For these reasons, Warrior Lacrosse manufactures an entire line of
stronger Alloy and Titanium handles ... to offer each player a shaft
that will stand up to his/her game. FYI: The greater the demand of a
handle, the higher performance it must produce, the more expensive the
materials are, and the pricier the shaft will be...hence a 1-Year
Warranty.
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10. DO YOU MAKE EQUIPMENT IN EXTRA LARGE?
Information
from players is the basis of our product development and the key to
constantly pushing the limits of design and performance. Apologies for
the delay in getting back to you - server difficulties associated with
moving headquarters.
I absolutely understand your need for
XL protection, but the fact of the matter is: the great majority of
lacrosse players are in high school and below and don't require XL
equipment sizing. While we'd love to provide for each individual
equipment request, financially it isn't reasonable to produce the
(relatively) negligible additional XL quantities. I guess it's the
nature of the beast - we're all thrilled about the growth of the game,
but the increasing numbers are significantly upping the ante for
manufacturers. By producing XL in the necessary quantities (that we
produce other sizes in), we could end up sitting on outdated inventory
for 2-3 seasons.
Best of luck finding something that fits. Thank you for supporting
Warrior and please give us further input in the future.
Good luck this season.
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11. MY PRODUCT IS BACKORDERED. WHEN WILL I GET IT?
Due
to the high demand of several Warrior products, we cannot maintain
stock of certain items. Our commitment to you is that weâll do our best
keeping the shelves stocked and work overtime to ship backordered items
as quickly as possible. Thank you for your patience and support of
Warrior. Please call Customer Service if you have additional questions
and good luck this season.
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